Choosing the Correct Course
Participants are responsible for confirming which course or certification is required by their:
- employer;
- school;
- educational program;
- placement;
- professional organization; or
- other organization requiring certification.
HNS may provide general guidance but cannot guarantee that a particular course will satisfy every employer, school, regulatory body or organization.
Please confirm your requirements before booking.
Booking and Payment
Online bookings may be completed through Setmore or another approved HNS booking method.
Unless otherwise stated, full payment is required when booking.
HNS may accept payment methods including credit card, debit card, e-transfer and cash where available.
Online payment transactions may be processed by third-party payment providers such as Square.
Your booking is subject to course availability and successful payment where payment is required.
Course Information
HNS aims to provide accurate information about course content, location and scheduling.
Course information may be updated when necessary.
HNS does not guarantee that every course, location or schedule displayed will remain available indefinitely.
Participant Responsibility
Participants must:
- provide accurate registration information;
- review booking and course instructions;
- arrive on time;
- attend the required training;
- complete applicable practical skills and evaluations;
- follow instructor and safety directions; and
- complete any required online component before attending the in-person portion of a blended course.
Blended and Online Training
Some HNS courses may include an online component that must be completed before attending classroom training.
Where completion is required before class, a participant who has not completed the required online component may not be permitted to participate in the in-person session.
Once an online or blended-learning component has been accessed or started, the applicable booking is non-refundable, except where otherwise required by law.
Attendance and Late Arrival
Full attendance may be required to successfully complete a course.
Participants who arrive late may be refused entry if their late arrival prevents them from completing required instructional time, course content, practical components or other requirements.
A participant refused entry because of late arrival is not entitled to a refund.
Course Completion and Certification
Registration or attendance does not by itself guarantee successful certification.
Participants must complete all applicable attendance, practical skill, knowledge, assessment and training-provider requirements.
Certification is issued only where the applicable completion requirements have been met.
Participant Conduct and Safety
HNS is committed to maintaining a professional and safe training environment.
HNS may refuse admission to or remove a participant whose conduct is reasonably considered:
- unsafe;
- threatening;
- abusive;
- harassing;
- disruptive;
- intoxicated;
- inappropriate; or
- substantially interfering with the training or safety of others.
A participant removed for such conduct is generally not entitled to a refund.
Nothing in this section limits rights that cannot legally be excluded.
Accessibility
Participants are encouraged to contact HNS before class if they require an accessibility accommodation or communication support.
HNS will consider reasonable accommodations based on individual needs, available facilities, safety considerations and the requirements of the applicable training course.
Accessibility StatementCourse Changes by HNS
When reasonably necessary, HNS may change:
- an instructor;
- a classroom or training room;
- a training location;
- a course date; or
- a course time.
HNS may also cancel or reschedule a class because of insufficient enrollment, instructor availability, facility issues, emergencies or other circumstances affecting delivery.
Where possible, HNS will provide reasonable notice of material changes.
If HNS cancels a class, we will first attempt to transfer the participant to an appropriate replacement class.
If an appropriate replacement cannot reasonably be arranged, a refund may be provided.
Participant Cancellations and Rescheduling
Participant cancellations, refunds and rescheduling requests are governed by our separate:
Refund Policyand
Cancellation AND Rescheduling Policy.Booking Transfers to Another Person
A participant may request that a booking be transferred to another person.
Transfers are considered individually and require HNS approval.
A transfer may not be available where course registration, online training, certification or provider requirements prevent it.
Photos and Videos
HNS may take photos or videos during training.
Identifiable participant photos or videos may be used for promotional, website or social-media purposes where appropriate participant permission has been obtained.
A general acceptance of these Terms does not replace any additional permission HNS may obtain for identifiable promotional photography or video.
Marketing
Consent to receive promotional messages is separate from agreeing to these Terms.
You are not required to consent to marketing communications in order to purchase a course.
Intellectual Property
Unless otherwise stated, HNS website content, branding, graphics, written materials and other original content belong to HNS or their applicable rights holders.
Content may not be reproduced, republished or commercially distributed without permission except where permitted by law.
Course materials provided by third-party training organizations may be subject to separate intellectual-property restrictions.
Third-Party Services and Links
HNS may use or link to third-party services such as booking systems, payment processors, communication platforms and other websites.
Use of those services may also be subject to the third party's terms and privacy policies.
HNS is not responsible for the independent operation of third-party services beyond obligations imposed on HNS by applicable law.
Website Availability
We try to keep our website and online booking information available and accurate but cannot guarantee uninterrupted or error-free access.
Temporary service interruptions may occur because of maintenance, technical issues or circumstances outside our control.
Limitation of These Terms
Nothing in these Terms is intended to waive, restrict or remove any consumer, privacy, accessibility or other legal right that cannot lawfully be waived.
Where these Terms conflict with mandatory applicable law, the law will prevail.
Governing Law
These Terms are governed by the applicable laws of Ontario, Canada and the applicable federal laws of Canada.
Changes to These Terms
HNS may update these Terms periodically.
The version in effect at the time of a booking will apply to that booking except where a change is required by law or agreed to by the parties.
Contact
HNS First Aid And CPR Inc.
Operating as HNS First Aid AND CPR
289-943-0008 Email:
info@hnsfirstaidandcpr.ca