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Privacy Policy

Last updated: August 7, 2026

HNS First Aid & CPR (“HNS,” “we,” “us” or “our”) respects your privacy and is committed to protecting the personal information that we collect, use and disclose.

This Privacy Policy explains how we handle personal information when you visit www.hnsfirstaidandcpr.ca, contact us, register for a course, make a payment, attend training or otherwise interact with HNS First Aid & CPR.

1. Information We Collect

Depending on how you interact with us, we may collect:

Registration and contact information

  • Full name

  • Email address

  • Telephone number

  • Mailing address, when required

  • Employer or organization name

  • Course selection

  • Course date and location

  • Certification or recertification information

  • Previous certificate details, when required for a recertification course

  • Emergency contact information, when reasonably required

Payment and transaction information

We may collect information relating to your purchase, including:

  • Course purchased

  • Amount paid

  • Payment date

  • Transaction or receipt number

  • Billing information

  • Refund or course-credit information

Payments may be processed by an independent third-party payment processor. HNS generally does not directly receive or store your complete credit-card number, security code or online banking credentials.

The payment processor’s collection and handling of your information is governed by its own privacy policy and terms.

Course participation information

We may collect information necessary to administer training and certification, including:

  • Attendance records

  • Online-module completion status

  • Assessment or examination results

  • Skills-evaluation results

  • Certificate information

  • Accommodation requests

  • Communications concerning absences, transfers or course completion

Please provide only the health or accommodation information reasonably necessary for us to understand and respond to your request.

Website and technical information

When you visit our website, certain information may be collected automatically, such as:

  • Internet Protocol address

  • Browser type

  • Device type

  • Operating system

  • Pages visited

  • Referring website

  • Approximate location based on IP address

  • Date and time of access

  • Cookie and website-usage information

2. How We Use Personal Information

We may use personal information to:

  • Register participants for courses

  • Confirm bookings and payments

  • Send course reminders, instructions and location information

  • Provide access to online or blended-learning components

  • Verify course eligibility or recertification requirements

  • Maintain attendance and training records

  • Conduct examinations and skills assessments

  • Issue or arrange certificates

  • Process payments, refunds, transfers and course credits

  • Respond to inquiries and customer-service requests

  • Provide reasonable course accommodations

  • Communicate schedule changes or cancellations

  • Prevent fraud, misuse or security incidents

  • Maintain and improve our website and services

  • Meet legal, regulatory, insurance, accounting and training-provider requirements

  • Send promotional communications where permitted by law and consented to by the recipient

We will not use personal information for a materially different purpose without obtaining consent unless permitted or required by law.

3. Consent

By submitting information through our website, registration form, telephone, email or other communication channel, you consent to the collection, use and disclosure of that information for the purposes explained at the time of collection and in this Privacy Policy.

You may withdraw your consent, subject to legal, regulatory, contractual and record-retention requirements. Withdrawal of consent may prevent us from providing a course, processing a registration or issuing certification where the information is necessary for those purposes.

4. Information About Minors

Participants under the age of majority may be required to have a parent or legal guardian complete or approve certain registrations, consents or waivers.

We encourage parents and guardians to review course requirements before registering a minor.

5. How We Share Information

We may disclose personal information to:

  • Our employees, instructors and authorized representatives

  • The applicable certification or training-program provider

  • Online-course platforms

  • Website hosting and technology providers

  • Registration and form-processing providers

  • Payment processors and financial institutions

  • Email, telephone and communication-service providers

  • Accounting, insurance, legal and professional advisers

  • Government, regulatory, law-enforcement or emergency authorities when required or permitted by law

We provide service providers with only the information reasonably necessary for them to perform their services.

We do not sell or rent participant personal information.

6. Certification and Training Providers

Certain information may need to be submitted to the applicable training or certification provider to:

  • Confirm course completion

  • Maintain certification records

  • Issue certificates

  • Verify participant eligibility

  • Meet quality-assurance, audit or regulatory requirements

Those organizations may handle personal information according to their own privacy policies and legal obligations.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

  • Keep the website functioning properly

  • Remember user preferences

  • Understand website traffic and performance

  • Improve page design and navigation

  • Support embedded maps, videos, forms or booking tools

  • Measure advertising or campaign performance, where enabled

You may adjust your browser settings to block or delete cookies. Some website features may not function correctly when cookies are disabled.

Where required, optional analytics or advertising cookies will be used based on the choices made through our cookie-consent tool.

8. Marketing Communications

We may send course updates, promotions or other commercial electronic communications where we have consent or another lawful basis to do so.

Marketing emails will include a method for unsubscribing. You may also ask us to remove you from promotional communications by contacting us.

Unsubscribing from marketing messages will not prevent us from sending transactional communications such as receipts, booking confirmations, course instructions, schedule changes or certification information.

9. Photographs and Recordings

We will not use an identifiable participant’s photograph, video, testimonial or recording for marketing purposes without appropriate permission.

Separate consent may be requested for photographs, video recordings or testimonials. Declining marketing consent will not affect a participant’s ability to complete a course.

10. Retention of Information

We retain personal information only for as long as reasonably necessary to:

  • Deliver courses and services

  • Maintain certification and attendance records

  • Process payments, refunds and disputes

  • Meet training-provider requirements

  • Satisfy tax, accounting, insurance, legal and regulatory obligations

  • Establish, exercise or defend legal claims

When information is no longer required, we will securely delete, destroy or anonymize it, subject to legal and operational limitations.

11. Safeguards

We use reasonable administrative, technical and physical safeguards appropriate to the sensitivity of the information, including:

  • Restricted access to participant records

  • Password-protected systems

  • Reputable website and payment-service providers

  • Secure payment-processing tools

  • Staff and instructor confidentiality expectations

  • Appropriate record-retention and disposal procedures

No electronic transmission or storage system is completely secure. Although we take reasonable precautions, we cannot guarantee absolute security.

12. Access and Correction

You may request:

  • Access to personal information that we hold about you

  • Correction of inaccurate or incomplete information

  • Information about how your personal information has been used or disclosed

  • Withdrawal of consent, where applicable

  • Deletion of information that we are not legally or operationally required to retain

We may need to verify your identity before responding. Certain information may be withheld where permitted or required by law.

13. Third-Party Websites

Our website may contain links to third-party websites, payment pages, maps, social-media platforms or online-learning systems.

HNS is not responsible for the privacy practices, security or content of independently operated third-party websites. Please review their privacy policies before submitting information.

14. Privacy Incidents

Where required by applicable law, we will investigate privacy incidents, take reasonable corrective measures and notify affected individuals and appropriate authorities when a breach creates a legally reportable risk.

15. Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, technology, legal obligations or business practices.

The revised policy will be posted on our website with an updated effective date. Material changes may also be communicated through another reasonable method.

16. Contact Us

Questions, concerns or requests regarding privacy may be directed to:

Privacy Officer
HNS First Aid & CPR
Mississauga, Ontario, Canada
Website: www.hnsfirstaidandcpr.ca
Telephone: 289-943-0008
Email: hnsfirstaidandcpr@gmail.com

We will review and respond to privacy concerns within a reasonable period.