Information We May Collect
Depending on how you interact with HNS, we may collect information including:
- your name;
- email address;
- telephone number;
- mailing or residential address where required;
- date of birth where required for a course or certification;
- employer or company information;
- course and location selected;
- certification or previous training information;
- attendance, completion and certification records;
- messages, enquiries and customer-service communications;
- booking and transaction information;
- marketing communication preferences;
- information you voluntarily provide to us; and
- technical information about how our website is accessed and used.
When you make an online payment, payment information may be processed through third-party services such as Setmore and Square. Depending on the payment method, HNS may receive transaction details or payment status rather than complete payment-card information.
How We Use Personal Information
We may use personal information to:
- register and manage course bookings;
- process or confirm payments;
- communicate booking details and course instructions;
- administer training and attendance;
- support certification and course-completion requirements;
- provide customer support;
- respond to enquiries;
- process cancellation, rescheduling or refund requests;
- maintain business, attendance and certification records;
- improve our website, services and customer experience;
- protect our website and business from misuse or security threats;
- comply with legal, regulatory, contractual or training-provider requirements; and
- send marketing communications where we have the appropriate consent or other lawful basis to do so.
Course and Service Communications
Booking confirmations, schedule changes, course instructions, certification communications and other messages necessary to provide a service you requested are considered service-related communications.
You may continue to receive necessary service messages even if you choose not to receive promotional communications.
Marketing Communications
HNS may send promotional emails, text messages, WhatsApp messages or similar communications where permitted by applicable law.
Where express marketing consent is requested, it will be kept separate from your registration for a course.
You may withdraw your marketing consent or unsubscribe from promotional communications using the unsubscribe method provided in the communication or by contacting us.
Withdrawing marketing consent does not affect necessary communications relating to a course or service you have booked.
Cookies and Analytics
Our website may use cookies and similar technologies that help the website function, understand how visitors use the site and improve the visitor experience.
HNS currently uses Google Analytics for website analytics.
Google Analytics and other service providers may collect information such as browser type, device information, approximate location, pages visited, referring pages and website activity.
You may be able to control certain cookies through your browser or device settings.
If additional advertising, analytics or tracking technologies are introduced in the future, this Privacy Policy may be updated accordingly.
Photos and Videos
HNS may take photographs or videos during training for business, educational, promotional, website or social-media purposes.
Identifiable photos or videos will be used for promotional purposes only where appropriate participant permission has been obtained.
Participation in marketing photography or video is not a condition of purchasing a course unless clearly communicated otherwise.
Third-Party Service Providers
We may use third-party providers to help operate our business and deliver our services.
These may include providers involved in:
- online scheduling and booking, including Setmore;
- payment processing, including Square;
- email communication and marketing platforms;
- website hosting and administration;
- website analytics, including Google Analytics;
- WhatsApp or other communication services;
- Google Business and review services;
- training and certification administration where applicable; and
- professional, technical or administrative support.
These providers may process personal information according to their own privacy policies and contractual obligations.
Some third-party providers may process or store information outside Canada. When this occurs, information may be subject to the laws of the jurisdiction where it is processed.
Sharing Personal Information
HNS does not sell personal information.
We may disclose information where reasonably necessary:
- to provide the service you requested;
- to process bookings or payments;
- to administer training or certification;
- to service providers acting on our behalf;
- with your consent;
- to protect HNS, participants or others;
- to respond to lawful requests; or
- where disclosure is required or permitted by law.
Information Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and to meet applicable business, legal, tax, certification, recordkeeping or contractual requirements.
Different types of information may be retained for different periods.
Security
HNS uses reasonable administrative, technical and organizational measures intended to protect personal information against unauthorized access, loss, misuse, disclosure or alteration.
No website, electronic transmission or storage system can be guaranteed to be completely secure.
Access and Correction
You may contact HNS to request access to personal information we hold about you or to request that inaccurate information be corrected, subject to applicable legal exceptions.
We may need to verify your identity before responding to certain privacy requests.
Your Consent
By providing personal information to HNS, you consent to its collection, use and disclosure for the purposes identified when the information is collected or as otherwise permitted by law.
Where required, we will request additional consent for a new purpose.
You may withdraw consent in appropriate circumstances, subject to legal, contractual or operational restrictions.
Third-Party Websites
Our website may contain links to third-party websites or services. HNS does not control the privacy practices of those third parties.
We encourage you to review their privacy policies before providing personal information.
Changes to This Privacy Policy
HNS may update this Privacy Policy periodically to reflect changes in our services, technology, practices or legal obligations.
The current version will be posted on our website with an updated effective date.
Contact Us
HNS First Aid And CPR Inc.
Operating as HNS First Aid AND CPR
289-943-0008 Email:
info@hnsfirstaidandcpr.ca